Id like to say otherwise but heres my own view and others I know and have complete agreement on: over the past three decades we have bought motorcycles from Arkport. John and Rose and Jenny. Jenny is all about the sale. If you are not buying, she will ignore you mostly. The good customer service is all but gone. Not in service or clothing, but in sales unfortunately. It wasnt always this way. The business was much more personable and personal. Sales with a smile but thats gone before the ink dries. I say this as a warning and as a long time customer. After I traded an Indian in for a Harley, and when that Indian didnt sell, things changed. I became a bit of a pariah. Felt unwelcome actually. And not just myself but my friends. We all drove 1.5 hrs to buy from John Jameson. And he treated us as friends. Not a trace of indifference or sales pitch etc. Jenny however is a different person. All about the numbers. My advice, if entertained, will shed some objective light on the reason this questionnaire was sent out. A report card if you will. I sent them out also, as an Arbys franchisee. Only a fool would ignore the sincere and intelligent feedback. With eleven restaurants I rook the time to visit and look at the restaurants from the front of the counter-as a customer. I listened for attitude, sincerity, attention, appreciation etc. and thats why my sales increased year after year. When I retired it was because I lost interest and chose another path. As if I am happy and content then so will I convey that in my daily life via people and family and circumstances. My decision to buy and sell an Indian was based upon a reaction to a color of a truck my father own in the 1960s. No more and no less, after all.